Frequent Questions

We solve all your doubts about knowing us more in-depth.
Remember that you have a phone to call us whenever you need.

We work to ensure your safety. 

We have implemented hygienic, technical and organisational safety measures, social distancing and monitoring and access to hospitals to ensure that your stay and recovery in Spain are carried out in the best possible conditions and without the possibility of infection. 

Our protocol includes a 100% safe itinerary for you:

  • Transport: We will assign you a driver from the moment you land at the airport so that you can travel safely during your medical procedure in Spain.
    The vehicle has all the necessary cleaning, disinfection and ventilation protocols and the driver has an individual protection kit with masks, gloves and surface disinfectant gel so that you can travel with confidence.

  • Hotel: We guarantee that the facilities you stay in during your stay in Spain follow the hygiene and safety measures to prevent the spread of COVID-19. Disinfectant gel and other certified products are available in different sections of the building.
    Mask-wearing is compulsory for all workers and guests within the hotel.

  • Hospital: The medical centres we work with guarantee access control and have excellent security measures in their facilities to preserve your safety and that of their medical staff.
    All medical staff undergo regular PCR tests to prevent the spread of the virus within the hospitals.

The NHS now covers your medical procedure abroad. Due to high waiting lists and the collapse of the public health system, if you have a pending surgical procedure or are considering surgery, you can do it in a foreign country completely free of charge. Once you’ve had the surgery/medical procedure, you’ll need to submit the bills from the hospital where you had it done.

To get all the necessary information and to know the steps you have to follow, contact us. We will help you immediately. A very simple process that will help you to solve your medical problem.

Yes, the airspace is open in Spain and you can fly from anywhere in Europe. We are currently receiving patients for treatment. We do, of course, have extraordinary health security measures which must be complied with to ensure that your time in Spain may be spent safely and in good health.

We are the first virtual hospital. This is due to the fact that we have agreements with a network of more than 100 hospitals in Spain. We refer your medical request to the most qualified doctor and centre that can provide you with the most suitable solution for your medical needs.

We are doctors. We have a comprehensive Spanish Healthcare experience of more than 30 years.

Lower Prices. You will get cheaper prices in comparison with going straight to a hospital. Because of our partnership with the hospitals, we can provide you with a lower rate than going directly to them.

First Class Doctors. We choose the most qualified doctor for your medical treatment and procedure.

Non-medical services. Non-medical services such as translation, transportation and assistance during the treatment will be available to you. You will feel at home.

Personalized Treatment. One person will manage your case independently. Exclusively for you.

Independent Body. We are an independent group – we do not belong to any hospital group so we do not have the same financial interests as a hospital.

Immediacy. No waiting lists, you will have a unique and immediate treatment.

We can manage a medical intervention instantaneously.

Within the team, we have the Medical Management Department. It is formed by doctors with more than 30 years of experience in both public and private health sectors in Spain. They are the people who manage your medical treatments in a fully transparent way.

You will have the approximate cost of your treatment in 48 hours. We have a team of specialists in the company who will evaluate your case and provide an estimate of the cost of your medical treatment in Spain.

Time is not a problem. We adapt to the pace of each patient. We have managed cases in which the patients have traveled on the same day as when the medical requests were submitted. Others have preferred to adapt to their holidays. 

The choice is yours. We find the best solution for you.

Hospital Network. You may not know the hospital network and possibilities in Spain as well as we do.

Preferred Options. Aside from your medical preferences, we can also help and guide you choose the city, accommodation, hospital, doctor, etc.

Available Specialists. We will provide you with the most qualified doctors that best fit your medical needs. Contacting a doctor directly can be very complicated and we can contact them directly by phone without intermediaries in the safest way possible.

Outsider’s Perspective. Surely you have a different idea of the Spanish reality in your head. In a completely transparent way, we will help you feel like a Spaniard and can count on the advantages of the Spanish Healthcare and society.

Number 1 Healthcare System. Spain has the most efficient healthcare system in Europe and the 7th most efficient in the world (WHO data).

Direct flights and connections are available in all European, American, North African and Western Asian countries.

Prices are lower than in countries like Germany or Israel. Spain offers better medical quality. You can save between 30%-70% of the cost of treatment than going to other European countries.

State-of- the-Art Hospitals. Accredited with the most prestigious seals of excellence:

– Joint Commission International. The most prestigious and recognized certification of excellence worldwide (The Gold Seal of Approval® is a registered trademark owned by Joint Commission International and is used with permission).

– EFQM 500+. The European Excellence EFQM 500+ is the highest distinction and evaluation of the EFQM (Basic, 200+, 300+, 400+ and 500+) granted to a company around its implemented management systems, which guarantees the final objective of customer satisfaction.

– QH *** The Instituto Desarrollo y la Integración de la Sanidad (IDIS) grants the QH certification.

– ISO 9001 CERTIFICATION. This international standard promotes the adoption of a process-based approach when developing, implementing and improving the effectiveness of a quality management system, based in turn on the cycle of continuous improvement PDCA.

– ISO 14064 VERIFICATION. The purpose of this verification is to ensure, in an independent manner, that the declaration made regarding greenhouse gas emissions, through the emissions report prepared, is complete.

– ISO 14001 CERTIFICATION – ENVIRONMENTAL MANAGEMENT. This certification systematizes the environmental aspects generated in each of the activities we carry out. It promotes environmental protection and pollution prevention.

Environment. Spain is a country with excellent environmental conditions and healthier food options for treatment and faster recovery of patients. Doctors and Highly Qualified Personnel. The training of doctors in Spain is unique, thanks to the rigorous training processes envied by other European countries.

Medical Services. You can find solutions to any type of medical procedure. All

procedures are available in Spain.

Within the European Community, if you are part of the Schengen Agreement, your identity card from the corresponding country is sufficient.

If you come from a country in Africa, Asia or the Middle East, you need a visa to enter the country.

For tourists from the USA, Canada and some Asian countries, you can enter without a visa for 3 months.

You do not have to worry about any medical issues. Before travelling, you will have your entire medical treatment organized in Spain. You will also have the support of Vidas Prime to deal with issues that you may need to resolve. During your stay in Spain, you will have a 24-hour telephone support in your language to help you with any translation or medical needs.

Access Online. If your medical enquiry can be solved by a consultation, we offer you the best specialists for an online consultation. Without having to leave the comfort of your home, you will be able to have a quality medical opinion.

Don’t hesitate to ask us for information about the consultation by filling in any of the forms on the web.

We negotiate directly with the hospitals to have a rate that meets your expectations. Thanks to having strategic agreements and moving a high number of patients, we get lower prices than if a patient calls directly to the hospital. In addition, you should know that in most cases we have special prices to help those patients who want to come to Spain for medical treatment.

For most medical procedures, an advance deposit is needed before landing in Spain. This will be used to schedule an appointment with the doctor, hospital and operating room if necessary. Some medical procedures, due to their complexity require 100% payment in advance due to the costs and medical equipment involved. If this price is then lower at the end of the treatment, 100% of the price

difference is refunded.

Spain is among the top 20 safest countries in the world. You can move around with absolute freedom in each of its corners without any problem. Safety is one of the most valued satisfaction levels for foreigners.

Additionally, Spain is the second country in the world with the most number of tourists. This implies an excellent quality of infrastructure and services. The accommodation network stands out for its low cost and excellent service.

The good climate, the gastronomy, the social life, the conviviality, the establishments, the education or the integration of migrants are ingredients that make Spain a unique country.

We cannot answer a question about a medical procedure. The clinics and doctors selected for a medical treatment meet the highest standards of quality and success, but we cannot guarantee the expected results for each and every patient who comes to Spain. The medical responsibility lies with the doctor and the clinic where the medical procedure is performed.

It will depend on the final procedure performed by the specialist according to the result of the diagnosis. This means that you can increase or decrease the price depending on what the doctor considers appropriate. However, you will not have any hidden charges. We make certain that we review the budget and final invoice so that you have total security.

Why Spain?

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